Abellio started the ScotRail (the National Railway Company of Scotland) franchise, in April 2015.
Mijksenaar is helping ScotRail to improve their passenger journey. The goal is to provide passengers with a smooth trip. Ultimately, a wayfinding manual will provide a consistent image and an optimal customer experience.
This article appeared in our newsletter Flows nr. 6, 2015
Photo Copyright: Glasgow Queen Street station