Reliability is everything
We need to earn our users’ respect every day. It only takes one weak link to break a chain. If one sign fails, people lose faith in the entire system.
So we developed our 5 Cs, a quality assurance checklist for every project we work on:
- Clear – Does it simplify the complex?
- Comprehensive – Is it usable by everyone, anytime?
- Consistent – Is it reliable from beginning to end?
- Conspicuous – Is it visible and legible?
- Catchy – Does it attract and focus the attention?
Build on what’s good
We’ve learned a lot over the years about what works. So we never start from scratch. We adapt form to follow function. We take proven concepts and apply our expertise and creativity to make each project truly individual.
Aim to be ignored
A wayfinding system is a means to an end. You just want to find what you’re looking for — whether it’s your gate at an unfamiliar airport, a building on a large campus, or this one painting in a museum. We don’t want anyone to think about our wayfinding or even notice that they’re being guided. We just want them to arrive.